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USEFUL LINKS
Brent Haferkamp's Favorite
Excel Resources

www.erlang.co.uk - Lester Bromley's website which has a number of FREE downloads, including an Erlang add-in for Excel

www.mrexcel.com - Bill Jelen's Excel website that offers support and a wide variety of services to users of Microsoft Excel.

www.ozgrid.com
- Dave and Raina Hawley's Excel site that targets all areas of Microsoft Excel.

Select Workforce Management (WFM) Software Vendors

Aspect
www.aspect.com

GMT
www.gmt.com

NICE (IEX)
www.nice.com

Pipkins
www.pipkins.com

WFMSG
www.wfmsg.com

Select Quality Assurance (QA) Software Vendors

Aspect
www.aspect.com

Autonomy (e-talk)
www.autonomy.com

Calabrio
www.calabrio.com

CallCopy
www.callcopy.com

NICE
www.nice.com


Expanded List of Technology Vendors (PDF)

Expanded Vendor List

Publications

Contact Center Pipeline
www.contactcenterpipeline.com

Industry Groups and Events

ICMI
www.ICMI.com